On Apple IOS, if you fail your biometric test by accident, you will need to close the phone screen, and re-open from the HOME BUTTON before you try again. This is a quirk related to how IOS works in re-trusting your biometric input.
So, when you try to respond to biometric challenge for a share access, but perhaps fail due to improperly holding phone, wrong finger, or just get it wrong, before trying the share again, do the following:
1) quit the FS app
2) close the phone screen by the top button or phone close (no need to reboot, just go to blank screen)
3) unlock and reopen the phone screen again (via BIO or OS PIN0
4) return to tap share, pass bio, and access.
If you have questions with this process, please file a support ticket or visit support.
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