Common Error Messages.... and what to do about them.

There are several common error messages and scenarios you may encounter in Foursure®. Below are the most frequent ones and the related steps you need to take to resolve.

COULD NOT START AUTHENTICATION SESSION

There was an error with your authentication or the authentication server was not reachable. Check your network (WiFi, 5G/LTE, 4G) connection and switch to another network, or simply swipe up to close the app and launch again. If persists, contact support. 

INTERNAL SYSTEM ERROR

This is an internal error within Foursure®. Close the app and try again, or contact support. 

UKNOWN EXCEPTION GENERATED

This is an internal error within Foursure®. Close the app and try again, or contact support. 

DATA NOT AVAILABLE 

The item you are requesting has no data, so there is no need to report or restart. Simply try another query, tap or link that does have data.

THE TOKEN IS NOT VALID

This is a mismatch in your session token that may result in a share create or access that you started, abandoned but later returned to  while app was still open. In this cases, close the app and reopen from the share link, or re-create the share from scratch. 

INVALID SHARE

The share handle/ID is malformed, invalid or incorrect. This is not a deleted or denied share, but a link or file that is simply not a Foursure® share, or if so, the identifier has been corrupted. Check the share link or ask the author to resend. 

INVALID TOKEN

When submitting an out-of-band token, if the token is outdated or incorrect, this error will present on the screen. Simply wait for the latest token to arrive in your inbox, or click resend and enter only that most recent token. If you still have issues, contact support. 

UNABLE TO DOWNLOAD FILE

Due to network issues, you may have accessed a file authentically, but are unable to finish the download. In this case, simply re-access the share. If permitted by allow/deny, you will not be asked again. You will have to repeat all share factors (location, knowledge, bio, etc) if any. If this repeated attempted exceeds the max retries, you will need to try again in 24 hours, or contact the author for a new share. 

FAILED TO LOAD OR DECRYPT SHARE FILE

Due to network or system issues, you may have accessed a file authentically, but are unable to finish downloading or decrypting the file. In this case, simply re-access the share. If permitted by allow/deny, you will not be asked again. You will have to repeat all share factors (location, knowledge, bio, etc) if any. If this repeated attempted exceeds the max retries, you will need to try again in 24 hours, or contact the author for a new share. 

MAX ACCESS ATTEMPTS EXCEEDED

You are permitted a maximum amount of access attempts per share, per day, to prevent denial of service attacks and undue load on the system for repeated downloads. If you receive this error, you are not fully denied, just blocked util the next day (24 hours) to try again. Presently the max retries is set for 5 per day. Your access attempt during a controlled (allow/deny) share counts as one, so re-accessing the share after approval counts as the 2nd attempt. In this case, you have 3 valid remaining for that day. Watch for repeated access attempts as these can expire quickly. 

FILE TOO LARGE. PLEASE CHOOSE ANOTHER

There are currently limits to the size of files shared over Foursure®. If the file you selected exceeds those limits you will be notified to select another. If the file is an image, audio or video, you may try to reduce the resolution of the file or trim its length in the host app where it came from. Foursure® does not provide a mechanism to edit file content. If the file is a document, PDF, zip file or binary, try compressing the file before sharing to remain under the limit. 

ACCOUNT ALREADY EXISTS

This error indicates that the account being created or changed (as in changing your email in settings) already exists and cannot be changed to that value. Try another unique email if attempting to change it, or log in as the original email, cancel the account, and re-register. 

ERROR. YOU ALREADY OWN THIS ITEM.

This error shows up in Android when attempting to re-subscribe an account that is already subscribed. Ensure your Google play store account is accurate with respect to the Foursure® subscription and then attempt to restore your purchases vs. re-subscribe. If you need additional help, contact support. 

DEVICE REQUIRED

This error refers to a mismatch in device identifiers due to an overall OS upgrade or hardware change on the device that no longer matches the originally registered device. Simply uninstall Foursure, reinstall, and re-register with existing account to restore purchases (email OOB PIN required). This will restore the account to the new device. 

INVALID DEVICE

Due to an upgrade or hardware change, your device signature is no longer recognized. You will receive an out-of-band PIN number sent your account email or mobile number to enter and re-register your new hardware signature. Simply enter the PIN when emailed and proceed with using FourSure®. 

UNKNOWN ERROR

As it says, the error is unknown. Contact us.